At SkyOneBrand, we prioritize the satisfaction of our clients and believe in delivering exceptional results through our innovative digital solutions. To ensure transparency and trust in our services, we have established a clear refund policy that outlines the conditions and procedures under which refunds may be requested.
Conditions for a Refund
Clients are entitled to a refund if the agreed-upon contract items are not achieved and the final results do not meet satisfactory standards. It is essential for clients to communicate any concerns during the project to allow us the opportunity to address them promptly.
Refund Process
Notification: If a client believes that the contract items have not been achieved or the results are unsatisfactory, they must notify us in writing within 30 days of project completion. This initial communication should detail the specific aspects of the service that did not meet expectations.
Assessment: Upon receiving the notification, our team will conduct a thorough review of the project deliverables against the terms outlined in the contract. This assessment will determine whether the conditions for a refund are met.
Resolution: If it is concluded that the contract items were indeed not achieved, we will initiate the refund process. The refund will involve the withdrawal of all completed work related to the project. It is important to note that clients will no longer hold rights to any materials or deliverables rendered during the course of the project.
Refund Issuance: Once the evaluation is completed and the work has been withdrawn, the refund will be processed within 14 business days. Clients will receive a confirmation email once the refund has been issued.
Limitations
Our refund policy is designed to hold us accountable; however, it is also important for clients to understand that requests for refunds will be evaluated on a case-by-case basis. Factors such as project scope, communication history, and overall engagement will be taken into account during the assessment period.
Conclusion
Our commitment to providing quality service means that we stand behind our work. If a client feels that their project has not met our standards, our refund policy is in place to ensure a fair resolution. We encourage open communication throughout the project lifecycle to mitigate any potential issues, as we strive for excellence in all our digital solutions.